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Hubert Demo career site
Stockholm

Customer Support Agent

We are seeking a dynamic and empathetic individual to join our team as a Customer Support Agent. This role plays a crucial part in our commitment to delivering exceptional customer service.

Main Responsibilities

  • Engage with customers through email and voice support to address inquiries and resolve issues efficiently.
  • Conduct outbound calls to provide information and feedback to our clients.
  • Analyze customer problems and offer sound solutions that align with organizational policies.
  • Handle complex customer complaints with professionalism and calmness, even during high-pressure situations.
  • Ensure accurate recording and maintenance of customer data in our database systems.

Essential Qualifications and Skills

  • Ability to take initiative and swiftly grasp new concepts and systems.
  • Fluent in Swedish at C1 level and English at B2 level.
  • Strong interpersonal skills, with a friendly and independent demeanor.
  • Comfortable operating in a fast-paced and ever-changing work environment.
  • Excellent multitasking abilities and technical proficiency.

Benefits of Joining Our Team

  • Competitive monthly salary between €1959 and €2634 (gross).
  • Seamless digital recruitment process from start to finish.
  • Excellent working conditions within a supportive and inclusive company culture.
  • Comprehensive training and development programs for all new employees.
  • Active corporate culture with various events and activities year-round.
  • Remote work flexibility available.
  • Flexible schedules, including weekend options.

Your application to this role is a step towards joining a company committed to excellence and innovation, where each team member's contribution is valued. We will contact only the shortlisted candidates for further steps in the selection process. By applying, you agree to us processing your personal data under GDPR regulations.

About Our Company

We are a leader in delivering cutting-edge solutions to our global clientele. Our workforce is composed of passionate individuals dedicated to staying ahead in technology and customer service, ensuring that our clients receive the best possible support and experiences.

Stockholm

Customer Support Agent

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