ACME Corporation is seeking a dedicated and customer-focused Full Time Customer Service Assistant to join our growing team. The successful candidate will serve as the first point of contact for customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and a passion for helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner

• Provide accurate information about products, services, orders, and company policies

• Resolve customer complaints and issues efficiently, escalating complex cases when necessary

• Process orders, returns, refunds, and exchanges

• Maintain accurate customer records in the company CRM system

• Follow up with customers to ensure satisfaction and resolution of issues

• Collaborate with internal departments such as Sales, Shipping, and Technical Support

• Assist with administrative tasks and reporting as required

• Contribute to maintaining and improving customer service procedures